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Shipping

Shipping Information

Shipping rates - AUD

  • Australia wide: FREE

  • Varied Flat Rate International Shipping Via Auspost/DHL Express

Delivery Times

All domestic orders currently have a lead time of 14-21 days. Once the order has been shipped, you will be provided with a tracking number.

International orders currently have a lead time of 21-28 days.

*Please note - we are doing everything we can to shorten the lead times on all orders. In the near future, we are hoping to have a system that reduces this lead time to as short as possible. 

Product Variation

Due to the handmade nature of Phoenix Knives, it is safe to say that no two products will be completely identical. Very minor and slight fluctuations may occur in wood grain and colour, steel pattern and finish, and packaging. We understand that this is partly what is so exciting about owning a product so meticulously crafted by hand, and we hope that you do too.

Customs/International

In the instance that your order is held in customs, you may be required to pay an import fee/duty in order to receive your knife. While we do our best to look after our customers, any customs related issues are the customers responsibility. It is also the customers responsibility to ensure that they are aware of any import fees/duties/restrictions on the purchasing and delivery of knives to their country of residence.